Related to this note about "punch up, not down", and systems sabotage: When you finally reach a human, be really nice to them about filing a complaint about how the AI agent wasted your time. The customer rep is on your side on this, and likely loves having more ammo to tell to the dipshits managing them that customers fucking hate interacting with time wasting processes. https://mastodon.gamedev.place/@afreytes/116216814396531128